Q: What if my necklace has a quality issue?
A: Within 60 days of receipt, if there’s any non‑human‑caused quality issue, we’ll remake and ship your custom design free of charge. See our Refund Policy for details.
Q: How long will shipping take?
A: Production takes approximately 2–5 business days. Delivery times vary by location — see our Shipping Policy.
Q: Do you offer free shipping?
A: Yes, we offer limited‑time free shipping deals. Check our Help Center for current offers.








