PhotoOnGifts Shipping FAQ
PhotoOnGifts Shipping FAQ
📦 PhotoOnGifts Shipping FAQ
Complete answers to 100 most common shipping questions from our customers
🚀 Delivery Time & Process (Most Asked)
How long does it take to receive my order?
Total Time = Production Time (2-5 days) + Shipping Time. For example, if production takes 3 days and you choose Standard Shipping to the US (7-15 days), total delivery is 10-20 days from order placement.
What's included in the production time?
Production time (typically 2-5 days) includes personalizing your product, printing, quality inspection, and packaging. This happens before shipping begins.
Can I get my order faster?
Yes! Choose Express Air Shipping at checkout. It significantly reduces shipping time. For example, US delivery is 4-9 days vs 7-15 days for Standard Shipping.
When does shipping time start counting?
Shipping time starts counting after production is complete and your package is handed to the carrier. You'll receive a tracking number when this happens.
Are the delivery times guaranteed?
Delivery times are estimates based on 30-day historical averages. Most orders arrive within the estimated timeframe, but delays can occur due to customs, weather, or carrier issues.
How long does shipping take to the United States?
For the United States: Standard Shipping: $8.81 (£6.99) takes 7-15 days | Express Air Shipping: $37.81 (£29.99) takes 4-9 days.
How long does delivery take to the United Kingdom?
For the United Kingdom: Standard Shipping: £5.99 takes 5-15 days | Express Air Shipping: £29.99 takes 2-5 days.
How long does shipping take to Canada?
For Canada: Standard Shipping: 12.40 CA$ (£6.99) takes 7-15 days | Express Air Shipping: 56.72 CA$ (£31.99) takes 3-8 days.
How long does shipping take to Australia?
For Australia: Standard Shipping: AU$ 11.06 (£6.99) takes 7-15 days | Express Air Shipping: AU$ 47.45 (£29.99) takes 4-9 days.
How long does shipping take to Germany?
For Germany: Standard Shipping: €6.64 (£6.99) takes 7-15 days | Express Air Shipping: €28.48 (£29.99) takes 2-5 days.
How long does shipping take to France?
For France: Standard Shipping: €7.59 (£7.99) takes 5-15 days | Express Air Shipping: €28.48 (£29.99) takes 3.2-5 days.
How long does shipping take to Japan?
For Japan: Standard Shipping: ¥1,095 (£6.99) takes 6-12 days | Express Air Shipping: ¥4,538 (£28.99) takes 3-7 days.
How long does shipping take to Singapore?
For Singapore: Standard Shipping: S$ 6.72 (£3.99) takes 5-10 days | Express Air Shipping: S$ 34.94 (£25.99) takes 1-6 days.
How long does shipping take to India?
For India: Express Air Shipping only: ₹2,545.44 (£29.99) takes 3-8 days. Standard Shipping not available.
How long does shipping take to Brazil?
For Brazil: Standard Shipping: R$ 77.78 (£12.99) takes 29-32 days | Express Air Shipping: R$ 227.52 (£37.99) takes 4-6 days.
How long does shipping take to Mexico?
For Mexico: Standard Shipping: $182.70 (£8.99) takes 10-20 days | Express Air Shipping: $609.27 (£29.99) takes 3-9 days.
How long does shipping take to Spain?
For Spain: Standard Shipping: €7.59 (£7.99) takes 5-17 days | Express Air Shipping: €30.37 (£31.99) takes 1-9 days.
How long does shipping take to Italy?
For Italy: Standard Shipping: €7.59 (£7.99) takes 7-15 days | Express Air Shipping: €28.48 (£29.99) takes 3-9 days.
How long does shipping take to Netherlands?
For Netherlands: Standard Shipping: €8.54 (£8.99) takes 6-14 days | Express Air Shipping: €30.37 (£31.99) takes 4-9 days.
How long does shipping take to South Korea?
For South Korea: Standard Shipping: ₩8,571 (£5.99) takes 5-13 days | Express Air Shipping: ₩41,428 (£28.99) takes 1-6 days.
How long does shipping take to New Zealand?
For New Zealand: Standard Shipping: NZ$ 12.00 (£6.99) takes 7-15 days | Express Air Shipping: NZ$ 51.48 (£29.99) takes 4-9 days.
How long does shipping take to Switzerland?
For Switzerland: Standard Shipping: CHF 8.88 (£9.99) takes 6-16 days | Express Air Shipping: CHF 29.32 (£32.99) takes 2-9 days.
How long does shipping take to Sweden?
For Sweden: Standard Shipping: 99.44 kr (£8.99) takes 6-15 days | Express Air Shipping: 364.56 kr (£32.99) takes 3-9 days.
How long does shipping take to Norway?
For Norway: Standard Shipping: 77.25 kr (£6.99) takes 7-15 days | Express Air Shipping: 331.59 kr (£29.99) takes 1-11 days.
How long does shipping take to Denmark?
For Denmark: Standard: 57.98 kr (£7.99) takes 7-15 days | Express: 217.59 kr (£29.99) takes 2-11 days.
How long does shipping take to Poland?
For Poland: Standard: 32.40 zł (£7.99) takes 5-15 days | Express: 121.59 zł (£29.99) takes 4-8 days.
How long does shipping take to Belgium?
For Belgium: Standard: €7.59 (£7.99) takes 6-13 days | Express: €28.48 (£29.99) takes 1-9 days.
How long does shipping take to Austria?
For Austria: Standard: €7.59 (£7.99) takes 5-15 days | Express: €28.48 (£29.99) takes 3-11 days.
How long does shipping take to Portugal?
For Portugal: Standard: €8.54 (£8.99) takes 8-16 days | Express: €28.48 (£29.99) takes 2-11 days.
How long does shipping take to Ireland?
For Ireland: Standard: €8.54 (£8.99) takes 8-15 days | Express: €30.37 (£31.99) takes 6-11 days.
How long does shipping take to Czech Republic?
For Czech Republic: Standard: 238.42 Kč (£9.99) takes 8-15 days | Express: 762.80 Kč (£31.99) takes 1-8 days.
How long does shipping take to Greece?
For Greece: Standard: €6.64 (£6.99) takes 9-15 days | Express: €28.48 (£29.99) takes 1-11 days.
How long does shipping take to Finland?
For Finland: Standard: €9.49 (£9.99) takes 6-15 days | Express: €30.37 (£31.99) takes 6-15 days.
How long does shipping take to Hungary?
For Hungary: Standard: 3,132.24 Ft (£7.99) takes 7-15 days | Express: 11,759.40 Ft (£29.99) takes 2-10 days.
How long does shipping take to Turkey?
For Turkey: Standard: ₺453.51 (£12.99) takes 8-15 days | Express: ₺1,396.62 (£39.99) takes 5-9 days.
How long does shipping take to UAE?
For UAE: Standard: 22.00 د.إ (£5.99) takes 9-16 days | Express: 128.45 د.إ (£34.99) takes 4-9 days.
How long does shipping take to Thailand?
For Thailand: Standard: ฿137.86 (£3.99) takes 7-11 days | Express: ฿690.88 (£19.99) takes 3-5 days.
How long does shipping take to Indonesia?
For Indonesia: Standard: Rp 79,426 (£4.99) takes 9-15 days | Express: Rp 397,854 (£24.99) takes 1-9 days.
How long does shipping take to Philippines?
For Philippines: Standard: ₱283.37 (£4.99) takes 6-15 days | Express: ₱1,419.76 (£24.99) takes 1-10 days.
How long does shipping take to Vietnam?
For Vietnam: Standard: ₫101,431 (£3.99) takes 9-18 days | Express: ₫762,156 (£29.99) takes 2-11 days.
How long does shipping take to Hong Kong?
For Hong Kong SAR: Standard Shipping only: HK$ 38.90 (£4.99) takes 2-4 days. Express not available.
How long does shipping take to Taiwan?
For Taiwan: Standard Shipping only: NT$ 161.79 (£4.99) takes 4-12 days. Express not available.
How long does shipping take to South Africa?
For South Africa: Standard: 186.72 R (£9.99) takes 6-15 days | Express: 653.69 R (£34.99) takes 4-9 days.
How long does shipping take to Chile?
For Chile: Standard: $6,850 (£6.99) takes 12-15 days | Express: $37,217 (£37.99) takes 3-9 days.
How long does shipping take to Argentina?
For Argentina: Standard: $15,134 (£14.99) takes 20-23 days | Express: $38,349 (£37.99) takes 2-4 days.
How long does shipping take to Colombia?
For Colombia: Standard: $57,086 (£12.99) takes 12-18 days | Express: $175,772 (£39.99) takes 3-8 days.
How long does shipping take to Russia?
For Russia: Express Air Shipping only: 2,939.06 ₽ (£29.99) takes 6-12 days. Standard not available.
How long does shipping take to Ukraine?
For Ukraine: Express Air Shipping only: 1,251.63 ₴ (£29.99) takes 1-3 days. Standard not available.
How long does shipping take to Saudi Arabia?
For Saudi Arabia: Express Air Shipping only: 138.71 ر.س (£36.99) takes 2-8 days. Standard not available.
How long does shipping take to Iceland?
For Iceland: Standard: 2,070.29 kr (£14.99) takes 19-32 days | Express: 4,140.57 kr (£29.99) takes 5-9 days.
How long does shipping take to Pakistan?
For Pakistan: Standard: ₨1,943 (£6.99) takes 22-25 days | Express: ₨9,166 (£32.99) takes 4-9 days.
💰 Pricing & Payment
How much will I pay in total?
Total Payment = Product Price + Shipping Cost. Select your shipping method at checkout and the total will be calculated automatically before payment.
Are there any hidden fees?
No hidden fees! The price you see at checkout is your final price. This covers pure shipping costs suitable for 99% of products.
What if my product is oversized or overweight?
For oversized or overweight items, an additional £1-5 may apply. You'll be notified before checkout if this affects your order.
Why do I see prices in two different currencies?
Prices are converted to your local currency for convenience, with GBP shown in parentheses. Example: $8.81 (£6.99).
Currency conversions are based on current exchange rates and may fluctuate. Final checkout price reflects accurate conversion.
Do I pay customs or import duties?
Customs duties and import taxes vary by country and are the buyer's responsibility. Most personal gifts under certain values are exempt, but check your local customs regulations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), debit cards, PayPal, and other secure payment methods. All transactions are encrypted.
Is my payment information secure?
Yes! All transactions are processed through secure, encrypted connections. We never store your complete credit card information. Your financial data is fully protected.
Why did my shipping cost change at checkout?
Currency exchange rates fluctuate. The final price at checkout reflects the most current conversion rate and is the accurate amount you'll be charged.
🌍 Shipping Coverage & Methods
Do you ship to my country?
We ship to 61 countries worldwide via Standard Shipping and/or Express Air Shipping. Check our shipping rates table to see if your country is supported.
What's the difference between Standard and Express shipping?
Standard Shipping is economical with longer delivery times (typically 5-37 days depending on destination). Express Air Shipping is faster (1-12 days) with more frequent tracking updates.
Do you ship to China?
Unfortunately, we currently do not ship to mainland China. We do ship to Hong Kong SAR and Taiwan.
My country isn't listed. Can you still ship to me?
We currently ship to 61 countries. If yours isn't listed, we unfortunately cannot ship there at this time. Check back periodically as we're always expanding our shipping network.
What carrier do you use?
We partner with reliable international carriers based on destination and shipping method selected. Specific carrier information is included with your tracking number.
📍 Tracking & Delivery
Can I track my order?
Yes! You'll receive a tracking number via email once your order ships. Use it to monitor your package's journey and estimated delivery date.
When will I receive my tracking number?
Tracking numbers are sent within 24 hours after production completes and your package is handed to the carrier (typically 2-5 days after ordering).
My tracking hasn't updated in several days. Is this normal?
Yes, this can be normal. International tracking may show gaps during customs clearance or while in transit between countries. If no updates for
