Shipping Information
Shipping Information
PhotoOnGifts (POG) - Delivery Details for Your Custom Products
1. Production & Processing Time
Before your order ships, it goes through our custom production process:
Process Step | Timeframe | Details |
---|---|---|
Design Review | 24 hours | Creating and sending design proof for approval |
Customer Approval | 24 hours | Waiting for customer to approve design proof |
Production | 3-7 business days | Manufacturing your custom product |
Quality Check | 1 business day | Final inspection and packaging |
2. Shipping Methods & Timeframes
Domestic Shipping (Within China)
Method | Delivery Time | Cost | Tracking |
---|---|---|---|
Standard Shipping | 3-5 business days | ¥15-30 | Yes |
Express Shipping | 1-2 business days | ¥35-60 | Yes |
Free Shipping | 5-7 business days | Free (Orders over ¥200) | Yes |
International Shipping
Region | Delivery Time | Cost Range | Tracking |
---|---|---|---|
Asia Pacific | 7-14 business days | $15-35 | Yes |
North America | 10-18 business days | $20-45 | Yes |
Europe | 12-20 business days | $25-50 | Yes |
Other Regions | 15-25 business days | $30-60 | Yes |
3. Shipping Costs
Shipping costs are calculated based on:
- Destination country/region
- Package weight and dimensions
- Selected shipping method
- Declared value for customs
- Domestic orders over ¥200
- Bulk orders (10+ items)
- Special promotional periods
4. Order Tracking
Track your order every step of the way:
- Order Confirmation: Immediate email after purchase
- Design Proof: Email with proof for approval within 24 hours
- Production Started: Email notification when manufacturing begins
- Shipped: Tracking number provided via email
- Delivered: Delivery confirmation
5. International Shipping Important Information
Customs & Duties
International customers are responsible for:
- Import duties and taxes imposed by destination country
- Customs clearance fees
- Any additional charges from local postal services
Customs Declarations
All international packages include proper customs documentation:
- Accurate product descriptions
- Declared value for customs purposes
- Country of origin: China
- HS codes when required
6. Shipping Restrictions
We cannot ship to:
- PO Box addresses (some courier services)
- Countries with trade restrictions
- Areas affected by natural disasters or conflicts
- Remote locations not served by our shipping partners
7. Delivery Issues
If Your Package is Delayed:
- Check tracking information for updates
- Consider customs processing time for international orders
- Contact us if delay exceeds expected timeframe
If Your Package is Lost:
- Contact us immediately with tracking number
- We'll investigate with shipping carrier
- Replacement or refund provided if package confirmed lost
If Your Package is Damaged:
- Document damage with photos
- Contact us within 48 hours of delivery
- Keep all packaging materials
- We'll arrange replacement or refund
8. Special Handling
Certain products may require special handling:
- Fragile Items: Extra protective packaging
- Large Items: May require freight shipping
- Rush Orders: Express production and shipping available
- Bulk Orders: Divided into multiple shipments if necessary
9. Address Requirements
To ensure successful delivery, please provide:
- Complete and accurate recipient name
- Full street address with apartment/unit number
- City, state/province, and postal code
- Country name
- Phone number for delivery contact
Shipping Questions?
Contact our customer service team:
Email: cs@photoongifts.com
Subject: "Shipping Inquiry - Order #[Your Order Number]"
Address: Room C2346, 3rd Floor, No. 22, Lane 7, Yongtai Zhihe Street, Yongping Street, Baiyun District, Guangzhou City, Guangdong Province, China
Last Updated: June 20, 2025