Shipping Information

Shipping Information

PhotoOnGifts (POG) - Delivery Details for Your Custom Products

Important: All PhotoOnGifts products are custom-made to order. Production time is required before shipping begins.

1. Production & Processing Time

Before your order ships, it goes through our custom production process:

Process Step Timeframe Details
Design Review 24 hours Creating and sending design proof for approval
Customer Approval 24 hours Waiting for customer to approve design proof
Production 3-7 business days Manufacturing your custom product
Quality Check 1 business day Final inspection and packaging

2. Shipping Methods & Timeframes

Domestic Shipping (Within China)

Method Delivery Time Cost Tracking
Standard Shipping 3-5 business days ¥15-30 Yes
Express Shipping 1-2 business days ¥35-60 Yes
Free Shipping 5-7 business days Free (Orders over ¥200) Yes

International Shipping

Region Delivery Time Cost Range Tracking
Asia Pacific 7-14 business days $15-35 Yes
North America 10-18 business days $20-45 Yes
Europe 12-20 business days $25-50 Yes
Other Regions 15-25 business days $30-60 Yes

3. Shipping Costs

Shipping costs are calculated based on:

  • Destination country/region
  • Package weight and dimensions
  • Selected shipping method
  • Declared value for customs
Free Shipping Offers:
  • Domestic orders over ¥200
  • Bulk orders (10+ items)
  • Special promotional periods

4. Order Tracking

Track your order every step of the way:

  • Order Confirmation: Immediate email after purchase
  • Design Proof: Email with proof for approval within 24 hours
  • Production Started: Email notification when manufacturing begins
  • Shipped: Tracking number provided via email
  • Delivered: Delivery confirmation

5. International Shipping Important Information

Customs & Duties

International customers are responsible for:

  • Import duties and taxes imposed by destination country
  • Customs clearance fees
  • Any additional charges from local postal services

Customs Declarations

All international packages include proper customs documentation:

  • Accurate product descriptions
  • Declared value for customs purposes
  • Country of origin: China
  • HS codes when required

6. Shipping Restrictions

We cannot ship to:

  • PO Box addresses (some courier services)
  • Countries with trade restrictions
  • Areas affected by natural disasters or conflicts
  • Remote locations not served by our shipping partners

7. Delivery Issues

If Your Package is Delayed:

  • Check tracking information for updates
  • Consider customs processing time for international orders
  • Contact us if delay exceeds expected timeframe

If Your Package is Lost:

  • Contact us immediately with tracking number
  • We'll investigate with shipping carrier
  • Replacement or refund provided if package confirmed lost

If Your Package is Damaged:

  • Document damage with photos
  • Contact us within 48 hours of delivery
  • Keep all packaging materials
  • We'll arrange replacement or refund

8. Special Handling

Certain products may require special handling:

  • Fragile Items: Extra protective packaging
  • Large Items: May require freight shipping
  • Rush Orders: Express production and shipping available
  • Bulk Orders: Divided into multiple shipments if necessary

9. Address Requirements

To ensure successful delivery, please provide:

  • Complete and accurate recipient name
  • Full street address with apartment/unit number
  • City, state/province, and postal code
  • Country name
  • Phone number for delivery contact

Shipping Questions?

Contact our customer service team:

Email: cs@photoongifts.com

Subject: "Shipping Inquiry - Order #[Your Order Number]"

Address: Room C2346, 3rd Floor, No. 22, Lane 7, Yongtai Zhihe Street, Yongping Street, Baiyun District, Guangzhou City, Guangdong Province, China

Last Updated: June 20, 2025