A: We recommend uploading a photo with a resolution of at least 800×800 pixels — clear lighting and a focused subject always give the best results. Before you place your order, you can use our online preview tool to see exactly how your product will look. If we spot any issues with your photo, we'll get in touch before production begins, so you'll never receive something you didn't expect.

A: Absolutely! Most products feature a real-time online preview, so what you see is exactly what you'll get. For more complex items, such as custom bobbleheads, we'll send you a digital proof for approval before production starts — we won't begin making it until you're completely happy.

A: Your total delivery time = Production (2–5 days) + Shipping. For UK customers, Standard Shipping (£5.99) takes 5–15 days, and Express Air Shipping (£29.99) takes just 2–5 days. For the US, Standard Shipping takes 7–15 days, and Express takes 4–9 days. We ship to over 61 countries worldwide — delivery times and rates vary by destination, so you can check the full breakdown at checkout. For time-sensitive occasions, we strongly recommend choosing Express and ordering at least 2–3 weeks in advance.

A: Your satisfaction is our priority. If there's a quality issue or the product doesn't match your approved preview, simply contact us within 60 days of receiving your order and we'll arrange a free replacement or a full refund — no fuss, no hassle.

A: Your privacy is completely protected. Your photos are used solely to fulfil your order and will never be shared, sold, or used for any other purpose. We take data security seriously, and your images are securely deleted once production is complete.

A: Of course! We're well-experienced in handling bulk orders for weddings, hen dos, corporate gifting, and events. Orders of 20 or more items are eligible for exclusive discounts, and you'll be assigned a dedicated account manager to coordinate designs, timelines, and delivery. Get in touch with our team at pog@photoongifts.com or via WhatsApp:+44 7592 457297 to discuss your requirements.

A: We use professional-grade printing technology and premium materials throughout our range, ensuring vivid, long-lasting colour that won't fade or peel. Our personalised blankets, for example, hold their print quality wash after wash. Each product page includes detailed material and care instructions so you know exactly what you're getting.

A: Not at all — it's genuinely straightforward. Simply choose your product, upload your photo, adjust the design using our easy online editor, and check out. The whole process takes just a few minutes, and our step-by-step guidance is there throughout. We regularly hear from customers who were initially nervous about the process and found it a breeze.

A: That's precisely what sets personalised gifts apart. A gift made with someone's own photos and memories carries far more warmth and thought than anything off the shelf. Time and again, our customers tell us their loved ones were moved to tears when they opened their gift — and that's something no generic present could ever achieve.

A: We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay — all transactions are fully encrypted and secure. We ship to 61 countries worldwide, including the UK, US, Australia, Canada, and most of Europe. Simply enter your address at checkout to see your local shipping options and rates.