Terms and Conditions
Terms and Conditions
Last updated: January 2025
Please read these Terms and Conditions ("Terms") carefully before using the PhotoOnGifts ("POG") website and services. These Terms govern your use of our website and the purchase of our personalized gift products.
By accessing our website or placing an order, you agree to be bound by these Terms. If you disagree with any part of these terms, please do not use our website or services.
About PhotoOnGifts
PhotoOnGifts (POG) specializes in creating personalized gifts and custom products. We operate primarily in Australia and the United Kingdom, delivering unique, customized items worldwide.
For any queries about these terms and conditions, please contact us at: cs@photoongifts.com
How to Order
You can place orders through our website. When you submit an order, you are making an offer to purchase products at the prices displayed, subject to these Terms.
Order Process
- Browse our products and select items for customization
- Upload your photos or designs as required
- Review your customization in our preview tool
- Add items to your cart and proceed to checkout
- Provide accurate delivery and payment information
- Review and confirm your order
Important: Please carefully review all customizations before submitting your order. Our order process allows you to check and amend any errors before final submission.
Order Acceptance
Your order constitutes an offer to purchase our products. We will confirm receipt of your order by email. This acknowledgment does not constitute acceptance of your order.
A binding contract is formed only when we send you an order confirmation email stating that your order has been accepted and processed for production. We reserve the right to refuse any order at our discretion.
If we cannot fulfill your order, we will notify you promptly and provide a full refund of any payment received.
Pricing and Payment
Prices
- All prices are displayed in Australian Dollars (AUD) for Australian customers and British Pounds (GBP) for UK customers
- Prices include GST/VAT where applicable
- Delivery charges are calculated and displayed before payment
- We reserve the right to correct pricing errors
Payment Methods
We accept the following payment methods:
- Credit Cards (Visa, Mastercard, American Express)
- Debit Cards
- PayPal
- Apple Pay and Google Pay
Payment is processed at the time of order placement. All transactions are secured with industry-standard encryption.
Personalized Products
Please Note: Personalized products are custom-made to your specifications and cannot be returned unless faulty.
Your Content
- You must own or have permission to use all images, text, and designs you upload
- Content must not infringe on any copyrights, trademarks, or other intellectual property rights
- We reserve the right to refuse orders containing inappropriate content
- You grant us a license to use your content solely for producing your order
Quality and Color
While we strive for accuracy, please note that colors may vary slightly from screen to print due to monitor settings and printing processes. We recommend using high-resolution images for best results.
Delivery
Delivery Locations
We deliver to Australia, United Kingdom, and selected international destinations. Delivery times and costs vary by location and product type.
Estimated Delivery Times
- Australia: 5-10 business days
- United Kingdom: 7-12 business days
- International: 10-20 business days
These are estimates only. Actual delivery times may vary due to production requirements, shipping delays, or customs processing.
Delivery Responsibility
- Risk passes to you upon delivery to the specified address
- Please ensure delivery address accuracy
- We are not responsible for delays due to incorrect addresses
- International orders may be subject to customs duties and taxes
Returns and Refunds
Personalized Products
Due to their custom nature, personalized products cannot be returned or refunded unless they are faulty or not as described. This does not affect your statutory rights.
Faulty Products
If you receive a faulty or damaged product, please contact us within 14 days of delivery. We will require photographic evidence and may request the return of the item for inspection.
- We will cover return shipping for faulty items
- Choose between replacement or full refund
- Refunds processed within 14 days of approval
Our Errors
If we make an error in your personalization (different from what you approved), we will remake the product at no cost or provide a full refund at your choice.
Cancellations
As personalized products are made to order, cancellations are only possible before production begins. Once production has started, cancellations are not permitted.
To request a cancellation, contact us immediately at cs@photoongifts.com. We will confirm whether cancellation is possible based on production status.
Intellectual Property
- All website content, designs, and trademarks are owned by PhotoOnGifts
- You may not reproduce our content without permission
- Product designs remain our property unless otherwise stated
- Your uploaded content remains your property
Privacy and Data Protection
We are committed to protecting your privacy. Your personal information and uploaded content are handled in accordance with our Privacy Policy and applicable data protection laws.
We will not share your personal information or custom designs with third parties except as necessary to fulfill your order (e.g., shipping partners, payment processors).
Limitation of Liability
- Our liability is limited to the value of your order
- We are not liable for indirect or consequential losses
- We are not responsible for delays beyond our control
- Nothing limits liability for death, injury, or fraud
Gift Vouchers
- Valid for 12 months from purchase date
- Non-refundable and non-transferable
- Cannot be exchanged for cash
- Balance can be used across multiple orders
Promotional Codes
- One promotional code per order
- Cannot be combined with other offers
- Subject to terms specified at time of issue
- We reserve the right to cancel codes at any time
General Terms
Governing Law
These Terms are governed by the laws of Australia. For UK customers, local consumer protection laws also apply where applicable.
Changes to Terms
We may update these Terms from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance.
Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
Contact Us
PhotoOnGifts Customer Service
Email: cs@photoongifts.com
We aim to respond to all inquiries within 24-48 hours during business days.
Dispute Resolution
We are committed to resolving any disputes fairly and promptly. If you have a complaint:
- Contact our customer service team first
- If unresolved, escalate to our management team
- Australian customers may contact relevant consumer protection agencies
- UK customers may use online dispute resolution platforms