Shipping policy

Shipping Policy

At PhotoOnGifts, we strive to provide transparent and efficient shipping services worldwide. Below, you will find detailed information about our shipping methods, costs, delivery times, and customs policies.

Important: All PhotoOnGifts products are custom-made to order. Production time is required before shipping begins. 

1. Production & Processing Time

Before your order ships, it goes through our custom production process:

Process Step Timeframe Details
Design Review 24 hours Creating and sending design proof for approval
Customer Approval(Some products) 24 hours Waiting for customer to approve design proof
Production 3-7 business days Manufacturing your custom product
Quality Check 1 business day Final inspection and packaging

2. Shipping Cost

Our shipping rates are updated in real-time based on the latest prices from our carrier partners. Please note that during peak seasons, shipping costs may fluctuate due to increased demand.

3. Shipping Methods & Delivery Times

Standard Shipping

Region/Country Carrier Delivery Time
US, AU, EU, BR, IL, and other major countries YunExpress 7–15 business days
Canada (CA) and New Zealand (NZ) UBI Logistics 8–11 business days
Southeast Asia Aiyi Special Line 7 business days
Japan (JP) YD Special Line 7 business days
United Arab Emirates (AE) and Saudi Arabia (SA) HL Special Line 7 business days
China (CN) SF Express Domestic delivery
Other Countries 4PX or EUB 10–25 business days

Express Shipping

For faster delivery, we offer express shipping via FedEx. Orders placed with this method usually arrive within 5–7 business days.

4. Order Tracking

Track your order every step of the way:

  • Order Confirmation: Immediate email after purchase
  • Design Proof: Email with proof for approval within 48 hours
  • Production Started: Email notification when manufacturing begins
  • Shipped: Tracking number provided via email
  • Delivered: Delivery confirmation

5. Customs & Import Duties

Express Shipping (DHL/FedEx)

Please be aware that express shipments may be subject to customs inspections and subsequent import duties. These fees are determined by your local customs authority and are the customer's responsibility. We are unable to estimate these charges in advance.

Other Shipping Methods

For all non-express shipping channels, PhotoOnGifts may cover customs duties upfront. However, these costs will be calculated and invoiced to you after shipment.

General Notice

Customs inspections are conducted randomly. If your order is not selected, no additional fees will apply. If it is inspected, you will need to cooperate with the carrier and pay any applicable fees. For non-urgent orders, we recommend selecting YunExpress to minimize potential customs delays and fees.

6. Shipping Restrictions

We cannot ship to:

  • PO Box addresses (some courier services)
  • Countries with trade restrictions
  • Areas affected by natural disasters or conflicts
  • Remote locations not served by our shipping partners

7. Delivery Issues

If Your Package is Delayed:

  • Check tracking information for updates
  • Consider customs processing time for international orders
  • Contact us if delay exceeds expected timeframe

If Your Package is Lost:

  • Contact us immediately with tracking number
  • We'll investigate with shipping carrier
  • Replacement or refund provided if package confirmed lost

If Your Package is Damaged:

  • Document damage with photos
  • Contact us within 48 hours of delivery
  • Keep all packaging materials
  • We'll arrange replacement or refund

8. Special Handling

Certain products may require special handling:

  • Fragile Items: Extra protective packaging
  • Large Items: May require freight shipping
  • Rush Orders: Express production and shipping available
  • Bulk Orders: Divided into multiple shipments if necessary

9. Address Requirements

To ensure successful delivery, please provide:

  • Complete and accurate recipient name
  • Full street address with apartment/unit number
  • City, state/province, and postal code
  • Country name

We continuously optimize our logistics network to bring you the best service possible. If you have any questions, feel free to reach out to our customer support team.

Made with ❤️ by PhotoOnGifts