Payment Information
Payment Information
Secure, flexible payment options for your personalised gifts
Accepted Payment Methods
We accept a variety of secure payment methods to make your shopping experience convenient and safe:
š³ Credit Cards
Visa, Mastercard, American Express
š Debit Cards
All major debit cards accepted
š± Digital Wallets
PayPal, Apple Pay, Google Pay
š”ļø Shop Pay
Fast and secure checkout
š Payment Security
Your security is our top priority. All transactions on PhotoOnGifts are protected with industry-leading security measures:
ā SSL Encryption: All payment information is encrypted using 256-bit SSL technology to protect your data during transmission.
ā PCI DSS Compliant: We comply with Payment Card Industry Data Security Standards to ensure the highest level of payment security.
ā Secure Payment Gateway: We partner with trusted payment processors to handle all transactions securely.
ā No Card Details Stored: We do not store your complete card information on our servers.
How Payment Works
1
Add Items to Cart
Upload your photos, customise your products, and add them to your shopping cart.
2
Proceed to Checkout
Review your order, enter your shipping information, and select your preferred delivery method.
3
Enter your discount code
If you have a discount code, enter it to receive a better price.
4
Choose Payment Method
Select your preferred payment method from our secure options and enter your payment details.
5
Complete Your Order
Confirm your order and receive an email confirmation with your order details and tracking information.
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Multi-Currency Support
Prices are displayed in your local currency. We support GBP, USD, EUR, AUD, CAD, and more. The currency converter automatically adjusts based on your location.
š°
Transparent Pricing
All prices include VAT where applicable. Shipping costs are calculated at checkout based on your delivery address and selected shipping method.
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Discount Codes
Have a discount code? Enter it at checkout to apply your savings. Promotional codes cannot be combined with other offers unless stated otherwise.
š§ Order Confirmation
Once your payment is successfully processed, you will receive:
ā Instant Email Confirmation: Sent to your registered email address with your order number and details.
ā Order Summary: Complete breakdown of items purchased, customisation details, and payment amount.
ā Production Updates: Email notifications when your personalised products enter production and are ready for dispatch.
ā Tracking Information: Shipment tracking number and delivery updates once your order is dispatched.
Payment Issues & Solutions
Experiencing payment problems? Here are common issues and how to resolve them:
ā Payment Declined
Your payment may be declined due to insufficient funds, incorrect card details, or security restrictions from your bank.
Solution: Verify your card details, check with your bank, or try an alternative payment method.
ā ļø Payment Processing Error
Technical issues can occasionally occur during payment processing.
Solution: Wait a few minutes and try again. If the problem persists, contact our support team.
š Duplicate Charges
If you see duplicate charges on your account, don't worry - this is usually a temporary authorisation hold.
Solution: These holds typically release within 3-5 business days. Contact us if charges remain after this period.
š± 3D Secure Verification
Some banks require additional verification for online purchases for your security.
Solution: Follow the prompts from your bank to complete the verification process via SMS, app, or call.
š³ Refunds & Cancellations
We want you to be completely satisfied with your purchase. Here's our refund policy:
ā¢ Order Cancellation: You may cancel your order before it enters production. Once production begins, cancellations are not possible as items are custom-made for you.
ā¢ Refund Processing Time: Approved refunds are processed within 5-7 business days. The time for funds to appear in your account depends on your payment provider.
ā¢ Refund Method: Refunds are issued to the original payment method used for the purchase.
ā¢ Quality Issues: If you receive a defective or damaged product, contact us within 14 days for a full refund or replacement.
Important: Due to the personalised nature of our products, we cannot accept returns for change of mind. Please review your customisation carefully before completing your order.
Need Payment Assistance?
Our customer support team is here to help with any payment-related questions