Contact Us
Contact Us
PhotoOnGifts (POG) - We're Here to Help with Your Custom Products
Email Support
Email: cs@photoongifts.com
Response Time: 2-3 business days
Best For: Order inquiries, custom design questions, returns, and general support
Mailing Address
PhotoOnGifts (POG)
Room C2346, 3rd Floor
No. 22, Lane 7, Yongtai Zhihe Street
Yongping Street, Baiyun District
Guangzhou City, Guangdong Province
China
Customer Service Hours
Email Support:
- Monday - Friday: 9:00 AM - 6:00 PM (China Standard Time)
- Saturday: 10:00 AM - 4:00 PM (China Standard Time)
- Sunday: Closed
We respond to emails within 2-3 business days. During peak seasons (holidays), response times may be slightly longer.
What to Include in Your Message
To help us assist you quickly and effectively, please include:
For Order Inquiries:
- Order number (if applicable)
- Email address used for the order
- Detailed description of your question or concern
- Photos (if reporting a product issue)
For Custom Design Questions:
- Product type you're interested in
- Design specifications or ideas
- Quantity needed
- Timeline requirements
- Any reference images or examples
For Returns/Exchanges:
- Order number
- Photos of the item and any defects
- Reason for return/exchange
- Preferred resolution (refund, replacement, etc.)
Frequently Asked Questions
Order Status
Q: How can I track my order?
A: You'll receive a tracking number via email once your order ships. For custom products, we'll send you a design proof for approval before production begins.
Production Time
Q: How long does it take to make my custom product?
A: Production typically takes 3-7 business days after design approval, plus shipping time. Complex or bulk orders may take longer.
Design Changes
Q: Can I make changes to my design after ordering?
A: Changes can only be made before production begins. Contact us immediately if you need to modify your order.
International Shipping
Q: Do you ship internationally?
A: Yes, we ship worldwide. Shipping costs and delivery times vary by destination. Customers are responsible for any customs duties or taxes.
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