Everything You Need to Know
How do I complete my customization? What's the process?
Simply select your meaningful date during checkout, and we'll create your bracelet with the corresponding moon phase. While some products offer online previews, if you'd like to see how your bracelet will look before we create it, you can place your order and then contact our customer service team – we'll be happy to send you a preview for your approval before crafting your piece.
What quality guarantees do you offer?
We stand behind every bracelet with a 60-day quality guarantee. If you experience any non-human-caused quality issues, we'll remake and ship your bracelet at no additional cost. For complete details about returns and exchanges, please review our
refund policy.
How long does shipping take?
Since each bracelet is custom-made for you, production typically takes 2-5 business days depending on current order volume. After production, shipping times vary by location. For detailed shipping information and tracking details, please check our
shipping policy.
What about shipping costs? Do you offer free shipping?
We regularly offer limited-time free shipping promotions and order minimum thresholds for complimentary shipping. Current shipping rates and any active promotions can be found in our
help center, and exact costs will be calculated at checkout based on your location.
Will the bracelet fit my wrist properly?
The 7-inch (18cm) beaded design is adjustable and fits most wrist sizes comfortably. The elastic cord construction allows for easy wearing while maintaining a secure fit throughout your daily activities.
How accurate is the moon phase representation?
Each moon phase is calculated using precise astronomical data to ensure your bracelet displays the exact lunar phase from your chosen date. We take pride in the accuracy of every custom piece we create.
How does the luminous feature work?
The moon phase charm contains luminous material that absorbs light during the day and glows softly in low-light conditions. The glow effect is most visible in darkness and gradually fades over several hours, recharging when exposed to light again.
Pro Tip: For best glow results, expose your bracelet to bright light for a few minutes before wearing it in low-light settings.
Is the titanium steel safe for sensitive skin?
Titanium steel is hypoallergenic and ideal for sensitive skin. It's resistant to tarnishing, corrosion, and discoloration, making it perfect for daily wear. The material is also nickel-free, reducing the risk of allergic reactions.
Can I wear this bracelet daily? Is it water-resistant?
Yes! The titanium steel construction makes it suitable for everyday wear. While it can handle occasional water exposure like handwashing, we recommend removing it before swimming, showering, or exercising to preserve the luminous coating and extend the bracelet's lifespan.
Does it come in gift-ready packaging?
Absolutely! Each bracelet arrives in an elegant gift box perfect for presenting to your loved one. The packaging reflects the thoughtful, personalized nature of your custom piece, making it ready to give for any special occasion.
Can I stack this with other bracelets?
Yes! The bracelet is designed to be worn alone as a statement piece or stacked with other bracelets for a layered look. Its neutral design and comfortable fit make it perfect for creating your own unique bracelet combination.