Q1: How do I customise my box?
Simply provide your desired name, birth flower, and custom text at checkout. For preview requests, contact us after placing your order — we’ll send you an image to confirm before engraving.
Q2: Will the engraving last?
Yes. Our laser engraving is precise and permanent, remaining clear for years with normal care.
Q3: Is the wood safe and eco-friendly?
Absolutely. We use responsibly sourced, non-toxic wood boards for sustainability and safety.
Q4: How big is the box?
At 18 × 9 × 1.5 CM, it’s perfect for bills, small jewellery pieces, and keepsakes — compact enough to carry, big enough to be useful.
Q5: What if there’s an error in customisation?
We triple-check all engraving details before production and confirm any queries with you to avoid mistakes.
Q6: What’s your quality guarantee?
Within 60 days, if you encounter any quality issues (non-human damage), we’ll remake and resend your product for free. See our Refund Policy for details.
Q7: How long does production and shipping take?
Production usually takes 2-5 business days; shipping times vary — check our Shipping Policy for details.
Q8: Do you offer free shipping?
Yes, we have seasonal and threshold-based free shipping offers. See the Help Center for current promos.