Q1: Product Quality Assurance
A: We offer a 60-day quality guarantee. Any non-human damage within this period will be replaced free of charge with the same product. Please see our Refund Policy for details.
Q2: Production Time
A: Depending on order volume, production takes approximately 2–5 business days. We always strive to process your order as quickly as possible.
Q3: Shipping
A: Please refer to our Shipping Policy for delivery times and related information.
Q4: Shipping Fees
A: We offer limited-time free shipping or discounts when you reach certain order values. More details available in our Help Center.
Q5: Is the engraving clear and visible?
A: Yes, our precision engraving process ensures every detail is crisp and easy to read, even when illuminated.
Q6: Can I adjust the brightness?
A: The warm LED light offers a gentle glow suitable for most spaces. Brightness is fixed to optimise ambience and prevent glare.
Q7: Is the material safe and environmentally friendly?
A: We use non-toxic, eco-friendly acrylic and sustainably sourced wood for the frame, ensuring safety for all ages.
Q8: Is it fragile? How should I care for it?
A: The acrylic panel is sturdy but should be handled with care. Keep away from sharp impacts and clean with a soft cloth.




